Shipping policy

Shipping Policy

Thank you for shopping with Stonary. We are committed to delivering your handcrafted jewelry safely and promptly. Please review our shipping policy before placing your order.

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1. Processing Time

All orders are processed within 2–4 business days (excluding weekends and holidays) after receiving your order confirmation.
Custom or made-to-order pieces may require additional time and will be noted on the product page.

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2. Shipping Rates & Free Shipping

We offer standard and express shipping options worldwide.
We are pleased to offer free standard shipping based on the following order minimums:

Shipping rates for orders below the free shipping threshold will be calculated at checkout based on your region and selected shipping method.

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3. Tracking Your Order

Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking details to appear.

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4. Customs, Duties & Taxes

International orders may be subject to import duties, taxes, and customs fees. These are not included in the product or shipping price and are the responsibility of the customer.
Please check with your local customs office for more information on these charges.

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5. Delivery Issues

We are not responsible for:

• Delays due to customs or courier handling

• Incorrect or incomplete delivery addresses

• Packages marked as delivered but not received

Please contact us within 48 hours of delivery for issues related to damaged or missing items. Include photos and your order number for faster support.

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6. Shipping Restrictions

Certain countries or regions may be excluded from our shipping services due to legal or logistical restrictions. If we are unable to ship to your location, we will notify you and issue a full refund.

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7. Contact Us

Have questions about shipping? We’re here to help:
📩 Email: info@stonary.com